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Cancellation Policy

To cancel a reservation, please fill in the form below. You must enter your ID and e-mail which you used to make your booking.

You can check the ID book in the mail you received when you made the booking.

If you decide to cancel your reservation, first read this information carefully:

  • If you cancel at least 7 calendar days before, no cancellation fee will apply.
  • If you cancel between 3 and 6 calendar days prior, a cancellation fee of 50% will apply.
  • If you cancel within 2 calendar days prior, a cancellation fee of 100% will apply.
  • The tickets to monuments are non-refundable tickets and cannot be returned for a refund.
  • Input event, attraction, theatre, spectacle or coupon: When a Package tour begins or during a special event; there applies no refund in any case. That includes, but not limited to, trade shows, holidays or public holidays, school holidays, New Year, Thanksgiving, Christmas, Easter, Ramadan.

Cancellation Form

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